Frequently Asked Questions | FAQs | Shipping, Returns, How to | – Fresh Rituals

FAQs

Shipping

Do you ship to APO/FPO addresses?

Yes, we are pleased to offer USPS First Class and Priority Mail Deliveries APO/FPO addresses. 

What shipping options do you offer and what do they cost?

We offer two free ways to get started with your Fresh Rituals quickly! Please allow 24 hours processing time after you place your order for us to prepare it for shipping.

Standard USPS shipping is Free for all orders in U.S (Products are delivered in 5-7 business days)

Rates for Shipping outside of U.S with USPS (United States Postal Service) are available at checkout.

Expedited Shipping is available for a flat fee of $9.99 (Products are delivered in 2-3 business days)

When will my order ship?

We process orders within 1 business day. Should there be a delay for any reason, we will contact you.

How long will it take for my order to arrive?

Once picked up from our warehouse, USPS will deliver your package in 3 to 7 business days within the 48 states, depending on the distance.

If Expedited Shipping is selected at checkout, You package will arrive in 2 business days after it's picked up from our warehouse

Once I place my order, Can I change my Delivery Address?

If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at hello@freshrituals.com  We will make every effort to ensure the correct delivery of your order. 

Where's my Package?

Once an order has shipped, you will receive an email with tracking information in order to track your package.

If you believe your package is missing we will start a trace with USPS and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.

What if my Package arrives damaged?

If your package was damaged during shipment, save the box and merchandise and notify us immediately at hello@freshrituals.com. We will arrange for USPS to pick up and inspect the damaged package and the damaged items will be replaced.

What is your Return Policy?

We want you to love your Fresh Rituals purchase, so if you are not totally satisfied, please send an email to hello@freshrituals.com within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase. If the product is unopened, we will exchange it for another Fresh Rituals product, refunding or charging the difference. Please note: Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.

How do i start a Return?

We are sorry you didn’t love your Fresh Rituals purchase. Please contact our customer service team at hello@freshrituals.com in order to start the return process.

Online Ordering

Where can I Purchase Fresh Rituals Products?

You can purchase any Fresh Rituals product from Freshrituals.com or from our Etsy store or our ebay Store

Do you have discounts or Promo Codes that I can use for my order?

If you haven’t signed up for our emails – please do! We have an exciting for you on signup and we will let you know about latest launches, news and cool behind the scenes photos.

Can I use more than 1 promo code at a time?

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be use once expired. Promotions are not redeemable for cash. Fresh Rituals reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact us at info@freshrituals.com

What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express, Paypal and  ApplePay. Unfortunately, we don’t offer split payments at this time.

Can I change or cancel my order once it has been placed?

If you need to make a change or cancel an existing order, please contact info@freshrituals.com for assistance.

How can I review my order history?

Please log-in to your Fresh Rituals account to view your order history.

Account

What are the benefits of having an account?

By creating an account on freshrituals.com you will be able to keep record of all your purchases, billing, and order tracking information.  You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and all things Fresh Rituals!

How do I create an account?

Click on the “Log In” link in the upper right-hand corner of any page and then select “Register” to create an account.  Or, create an account during your initial check-out.

How do I recover my Password?

Please click on the “Forget Password?” link on the log-in screen for instructions on how to recover your account.

Product Questions

Do you test your products on Animals?

No, we do not test our products on animals.

Are your products all Natural and Organic?

While Fresh Rituals aims for its products to be as natural as possible, it is far more important that the ingredients in them be effective and safe for your body and skin. Plenty of natural ingredients are irritating, so we consistently formulate our products with soothing, low-hazard ingredients.

Are Fresh Rituals Products Vegan and Gluten-Free?

Yes, all our products are 100% Vegan

Yes, our products are 100% Gluten-free with the exception of Rosehip Oil Cleanser

Does Fresh Rituals use Parabens?

No. We do not use parabens.

Does Fresh Rituals use Silicone, Sulphate or Talc?

No. We do not use Silicone, Sulphates or talc

Contact Us

If you are having site issues, or have additional questions, please email hello@freshrituals.com or you can send us a message here